Refund policy

If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns within 2 days of purchase. You can return your product for store credit, a different product, or a refund to the original payment method, excluding shipping fees.

Please note the following exceptions to our return and refund policy:

  • Discounted items are final and cannot be returned or exchanged
  • Returned items must have tags still on and be returned in original product packaging
  • Returned items must have no visible signs of use

To be eligible for an exchange your item must be returned in the same condition that you received it, unused, with tags, in its original packaging and along with the receipt or proof of purchase.

To initiate a return, please complete the following steps:

Reply to your order confirmation email or proof of purchase to request which products you would like to return or at info@vitalifitstore.com

Our representatives will contact you to assist. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

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