Shipping policy
Shipping and handling policy
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Domestic Shipping Rates and Estimates
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
For simple flat rate shipping: We offer table below for flat rate shipping to the inner islands and local store pickup.
|
Shipping option |
Service |
Price |
|
Store pickup (Local pickup) |
Handling |
Free |
|
Local Delivery (Mahe) |
Handling & Shipping |
SCR 50 |
|
Praslin or La Digue Delivery - Cat Cocos |
Handling & loading |
Weight based |
|
Inner islands (others) |
Handling & loading |
SCR 75 |
Local delivery
Local delivery is available for all orders made over vitalifitstore.com for Mahe Island only. We charge SCR 50 for your standard local delivery and provide free delivery for all orders above SCR 4,000.00.
Deliveries are made from 9am to 9pm on Mondays to Saturdays. We will contact you via email, text message, or telephone call with the phone number or email address you provided at checkout to notify you on the day of our arrival.
In-store pickup
You can skip the shipping and handling fees with the free local pickup at Vitalifitstore retail outlet. After placing your order and selecting Local pickup at checkout, your order will be prepared and ready for pick up usually ready within1 hour. We will send you an email, text message or telephone call, when your order is ready along with instructions.
Our in-store pickup hours are from 9:00am to 3:30pm on Mondays to Fridays. Please have your order confirmation email, or order number and appropriate identification with you when you come.
Praslin, La Digue
We also make provisions to have product sold by Vitalifit shipped out to our Praslin and La Digue customers. At checkout our customer on Praslin or La Digue, we provide Cat Cocos as the main shipping carrier to Praslin and La Digue.
Cat Cocos carrier service
Shipping fees are calculated based on the weight item in cart at checkout and referenced against the Cat coco shipping fees per weight. All shipping fees to the Cat Coco’s main office are handle by Vitalifit.
Customs, Duties and Taxes
Vitalifitstore is not responsible for any customs, additional delivery fees and taxes specified in this policy applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Refunds, returns, and exchanges
We accept returns up to 2 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at info@vitalifitstore.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
Vitalifitstore is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment/delivery carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
International Shipping
We do not offer international shipping.
If you have any further questions, please don't hesitate to contact us at info@ vitalifitstore.com.